Tagged as Customer Experience Design
It’s because your mobile checkout experience is poor.
Latest Articles
Tagged as COVID Retail , Customer Service
Grab your physical employees who have been laid off due to COVID-19, and build out your "assisted-support" function.
Tagged as COVID Retail , Customer Experience Design , Customer Service , Digital Strategy
Retailers are driving change internally to evolve, but what about the outward focus?
Tagged as Customer Experience Design , Customer Service
Would you wait in a digital line up?
Tagged as Customer Service , Loyalty
43% of consumers find it "reassuring" to hear from brands they "know and trust"
Tagged as Business Transformation , COVID Retail , Digital Strategy
With COVID-19, retailers are closing stores and consumers being told to stay at home. How does a business respond?
Tagged as Customer Service , Digital Strategy
My prediction a few weeks ago is coming true, online sales are growing!
Tagged as Customer Service , Digital Strategy
Uber Eats has "contact-less delivery" and most other courier services are now offering the same. Retailers need to pivot!
Tagged as Digital Strategy , Ecommerce
The approach to offering a huge range of products is an outdated strategy and no longer in line with what consumers want
Tagged as Customer Service
Retailers could see consumers spending less time in malls and more time at home shopping online?