Tagged as Customer Experience Design , Customer Service , Ecommerce
Are you frustrated with your organisation NOT being customer-centric? Learn the impacts this has on your online channel.
Tagged with Customer Service
Here are some articles that we tagged with tag CUSTOMER SERVICE
Tagged as Business Transformation , Customer Service , Digital Strategy , Ecommerce
What does a business NEED to look like in order for it to fully leverage the online channel? Learn what this looks like.
Tagged as Customer Experience Design , Customer Service
NZ Post is asking consumers to buy online differently to make the life of NZ Post easier!
Tagged as Business Transformation , Customer Experience Design , Customer Service , Digital Strategy
A research project surveying 1,250 business owners has uncovered the top 10 reasons for their failure.
Tagged as Customer Experience Design , Customer Service
Research companies, such as Global Web Index (GWI), are working hard to identify the new trends that reflect the new mindset
Tagged as COVID Retail , Customer Service , Digital Strategy
It’s official, the world has changed, read this comprehensive research defining what the future of retail needs to look like
Tagged as COVID Retail , Customer Experience Design , Customer Service
A great quick story about how I helped to make my client's customers happier
Tagged as Customer Experience Design , Customer Service
55% of emotions are expressed nonverbally! So why is this important to retailers?
Tagged as Customer Service , Digital Strategy
As the consumer's needs continue to rapidly change, retailers are seeking predictions of the future.
Tagged as COVID Retail , Customer Service
Grab your physical employees who have been laid off due to COVID-19, and build out your "assisted-support" function.