Tagged as COVID Retail , Digital Strategy
40% of those consumers returning to physical stores are having bad experiences, as a result of COVID-19
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Tagged as Customer Experience Design
Organisations invest heavily in content strategies, creating content to assist in information gathering and online buying
Tagged as Best Practice
Power Retail asked Greg to critique beauty retailers on how they are performing in the context of eCommerce best practice.
Tagged as Data Driven Decision Making , Digital Strategy
How big of a problem is ad blockers and its effects on Google Analytics tracking behavioural data?
Tagged as B2B , COVID Retail , Digital Strategy
COVID-19 has damaged many business models, but few talk about the sheer chaos it has brought to the B2B model
Tagged as Customer Experience Design , Digital Strategy
Speaking to customers does not work, what works is listening to customers
Tagged as Customer Experience Design , Customer Service
55% of emotions are expressed nonverbally! So why is this important to retailers?
Tagged as Best Practice , COVID Retail , Digital Strategy
Click and Collect has become a valuable service, but what does it need to look like in the Post COVID world?
Tagged as Customer Experience Design , Digital Strategy
It comes down to the DNA of a busienss and how the first set up systems and processes.
Tagged as COVID Retail , Digital Strategy
Bezos has informed investors $4 billion in profits will be reinvested to prepare the organisation for COVID-19.