When auditing just the smartphone site, a high volume of best practice absences are clearly evident
Latest Articles
Learn what loyalty means to consumers and what great loyalty relationships look like between a retailer and a customer.
Tagged as Customer Experience Design
Greg Randall's second book in a five book series talks about main category pages and how the add value in consumer journeys.
Power Retail interviews Greg Randall on the release of Book 2 (of a five book series). This book is on main category pages.
Tagged as B2B , Customer Experience Design , Data Driven Decision Making , Digital Strategy , SEO
How are Australian retailers to respond now that Amazon has entered the local market?
Tagged as B2B , Customer Experience Design , Customer Service , Digital Strategy
Do you think your organisation is TRULY customer centric? Read this article to find out what customer centricity looks like.
Tagged as B2B , Customer Experience Design , Data Driven Decision Making
Are you a creative suffering from client's subjective opinions when redesigning experiences for their online channel?
Tagged as Best Practice , Customer Experience Design
After 20 plus years of creating amazing online experiences, there is a science to how to construct a homepage that works.
Tagged as Best Practice , SEO
Retailers love their short "stylish" product titles. Learn the short and long term benefits to long descriptive titles.
Tagged as Best Practice , Customer Experience Design
Barclaycard was looking for an international subject matter expert in eCommerce to write a best practice checkout guide.