Tagged as B2B , Business Transformation , Customer Experience Design
No one adequately defines what this practice means - understanding its meaning helps define who should lead this process
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Tagged as Customer Experience Design , Digital Strategy
As Amazon continues to drive retailers to use its platform to drive growth, Amazon uses this data for its own growth
Tagged as Best Practice , Customer Experience Design
Just because the press says a retailer is doing something, does not mean it will work for your customer
Tagged as Customer Experience Design
Amazon UK has 1.5 billion products - though variety is important, consumers finding what they need is MORE important
Tagged as Business Transformation , Customer Experience Design
Tagged as Business Transformation
Avoid the buzzy new software toys and build a best practice foundation from which to grow from
Tagged as Customer Experience Design
Google has released new data indicating consumers are more impatient now than ever before
Tagged as AI , Customer Experience Design
45% of consumers classify chatbots as "annoying" and 78% of consumers say they are impersonal and don't add value.
Tagged as Digital Strategy
Retailers can leverage another advertising method in Google for smartphones
Tagged as AI , Customer Experience Design
Organisations need to understand where AI fits in the delivery of amazing online experiences