Tagged as Customer Experience Design , Digital Strategy
As Amazon continues to drive retailers to use its platform to drive growth, Amazon uses this data for its own growth
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Tagged as Best Practice , Customer Experience Design
Just because the press says a retailer is doing something, does not mean it will work for your customer
Tagged as Customer Experience Design
Amazon UK has 1.5 billion products - though variety is important, consumers finding what they need is MORE important
Tagged as Business Transformation , Customer Experience Design
Tagged as Business Transformation
Avoid the buzzy new software toys and build a best practice foundation from which to grow from
Tagged as Customer Experience Design
Google has released new data indicating consumers are more impatient now than ever before
Tagged as AI , Customer Experience Design
45% of consumers classify chatbots as "annoying" and 78% of consumers say they are impersonal and don't add value.
Tagged as Digital Strategy
Retailers can leverage another advertising method in Google for smartphones
Tagged as AI , Customer Experience Design
Organisations need to understand where AI fits in the delivery of amazing online experiences
Tagged as Digital Strategy
The "Sample Strategy" in beauty is becoming more advanced to capitalise on consumer demand.