Tagged as Best Practice , Customer Experience Design , Data Driven Decision Making
To acquire new customers requires brands to listen to the market, understand needs, and build a solution to that need.
Latest Articles
Tagged as Customer Experience Design , Digital Strategy
A great example of taking a physical retail strategy and translating it into the digital context: coupons for grocery
Tagged as Digital Strategy
Executive teams need to look beyond the short sighted views of online cannibalising physical retail and vice versa
Tagged as Customer Experience Design , Data Driven Decision Making
Businesses are under significant pressure to meet evolving consumer demands and need answers
Tagged as Customer Experience Design , Digital Strategy
The data proves influencer strategies can garner views and hype but it does not deliver brand authenticity and sales
Tagged as Digital Strategy , Loyalty
Multichannel customers spend more and buy more often
Tagged as Best Practice , Customer Experience Design
The difference between a UX practice that is sympathetic vs empathetic is the difference between poor and amazing experiences
Tagged as Customer Experience Design , Digital Strategy , SEO
A client recently asked my advice as to what the future of SEO looks like and she they be listening to SEO Agencies
Tagged as Customer Service , Digital Strategy
Lush UK is lessening its dependency on social as a way to communicate to its customers
Tagged as Customer Experience Design
There is a lot of data showing the impacts of product video content. But the big question is "Why" does it work?