Tagged as Customer Experience Design , Digital Strategy
A great example of taking a physical retail strategy and translating it into the digital context: coupons for grocery
Latest Articles
Tagged as Digital Strategy
Executive teams need to look beyond the short sighted views of online cannibalising physical retail and vice versa
Tagged as Customer Experience Design , Data Driven Decision Making
Businesses are under significant pressure to meet evolving consumer demands and need answers
Tagged as Customer Experience Design , Digital Strategy
The data proves influencer strategies can garner views and hype but it does not deliver brand authenticity and sales
Tagged as Digital Strategy , Loyalty
Multichannel customers spend more and buy more often
Tagged as Best Practice , Customer Experience Design
The difference between a UX practice that is sympathetic vs empathetic is the difference between poor and amazing experiences
Tagged as Customer Experience Design , Digital Strategy , SEO
A client recently asked my advice as to what the future of SEO looks like and she they be listening to SEO Agencies
Tagged as Customer Service , Digital Strategy
Lush UK is lessening its dependency on social as a way to communicate to its customers
Tagged as Customer Experience Design
There is a lot of data showing the impacts of product video content. But the big question is "Why" does it work?
Tagged as Digital Strategy
The conductor hears and visualises how the music needs to sound, representing business strategy and long term growth goals