Tagged as Customer Service , Data Driven Decision Making , eCommerce Conversion Rate Optimisation , UX Design
Over 53% of 1600 companies surveyed use customer satisfaction as an influencer in future decision making
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Tagged as Best Practice
There is a correlation between online growth and the investment in employee training in Digital/eCommerce disciplines
Tagged as Digital Transformation , UX Design
Ulta has now surpassed Sephora in the race to being the most popular online beauty retailer. But what has Ulta done?
Tagged as Best Practice , eCommerce Conversion Rate Optimisation , UX Design
Tagged as eCommerce Consulting , eCommerce Conversion Rate Optimisation , UX Design
The number of US retailers offering free online returns dropped to 41% in 2019, down from 55% in 2018
Tagged as eCommerce Consulting , UX Design
Retailers who are winning, do a great job of promoting their loyalty in paid search
Tagged as Best Practice , Digital Strategy
The graphic below represents eCommerce where “pills and surgery” are shortcuts and “lifestyle change” is doing things right
Tagged as Customer Service , eCommerce Conversion Rate Optimisation , UX Design
Most retailers have customer review functionality 87% of retailers DO NOT respond to negative reviews
Tagged as B2B , eCommerce Conversion Rate Optimisation , UX Design
Gone are the days where B2B digital lead generation and direct one-to-one engagement is dominated by desktop screens
Tagged as eCommerce Consulting , UX Design
New research from UPS who surveyed 18,000 online shoppers