Tagged as Customer Experience Design , Data Driven Decision Making , Digital Strategy
The head office entity is in charge of the digital channel and to engage with audiences they do not regularly engage with!
Latest Articles
Tagged as Business Transformation , Customer Experience Design , Customer Service , Data Driven Decision Making
Organisations need to become better listeners, and NPS is a great listening device
Tagged as Customer Experience Design , Data Driven Decision Making , Loyalty
8,000 consumers were surveyed to find out what helps the decision-making process when buying online
Tagged as Customer Experience Design
New research has come from Google that was conducted from November 2018 through to January 2019
Tagged as B2B , Customer Experience Design
84% of B2B decision-makers agree that increasing digital expectations of customers is the TOP THREAT to their business
Tagged as Best Practice , Customer Experience Design
The progress bar is one of the most important elements within the checkout experience, yet so few retailers do it right
Tagged as Customer Experience Design , Customer Service , Digital Strategy
If you want to deliver amazing "Find a physical store" experiences, empower consumers to filter by product ranges
Tagged as B2B , Data Driven Decision Making , Digital Strategy
Instagram’s removal of “like counts” is negatively influencing the influencers
Tagged as Data Driven Decision Making , Digital Strategy , Loyalty
With new email software comes lots of data - what do businesses need to look at to determine email is working for them?
Tagged as Customer Service , Loyalty
The email "Inbox" is becoming very crowded, which is why Burberry is driving an "invite only" messaging service