Tagged as Best Practice , Customer Experience Design , Data Driven Decision Making , Digital Strategy
KPMG says Jeanswest failed because of "online competition", but audits on online experiences suggest otherwise
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Tagged as Digital Strategy , Loyalty
A business who can show they solely exist for their target consumer will always win against others who cannot
Tagged as Best Practice , Customer Experience Design , Data Driven Decision Making
This article is a list of the top 5 tips organisations should focus on to drive online growth
Tagged as Digital Strategy
Success comes from working directly with my clients and collaborating with incredibly smart and passionate teams of people
Tagged as Best Practice , Business Transformation , Customer Experience Design , Digital Strategy
Gartner has released research which states 56% of US and UK organisations prefer best of breed solutions
This is a great example of a brand listening to its customers and responding with experiences that align to motivations
Tagged as Data Driven Decision Making , Loyalty
What if the item purchased is wrong, how easy is it to return/exchange? Consumers who buy online are faced with risk.
Tagged as Customer Experience Design , Digital Strategy , Loyalty
58% feel they can get a better deal online, but why is that?
Tagged as Customer Experience Design , Data Driven Decision Making
Google has found 34% of consumers are looking for new gifting ideas
Tagged as Customer Experience Design
This article explains what's better: the multi flow checkout vs the one step