Tagged as Best Practice , Customer Experience Design , Data Driven Decision Making
This article is a list of the top 5 tips organisations should focus on to drive online growth
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Tagged as Digital Strategy
Success comes from working directly with my clients and collaborating with incredibly smart and passionate teams of people
Tagged as Best Practice , Business Transformation , Customer Experience Design , Digital Strategy
Gartner has released research which states 56% of US and UK organisations prefer best of breed solutions
This is a great example of a brand listening to its customers and responding with experiences that align to motivations
Tagged as Data Driven Decision Making , Loyalty
What if the item purchased is wrong, how easy is it to return/exchange? Consumers who buy online are faced with risk.
Tagged as Customer Experience Design , Digital Strategy , Loyalty
58% feel they can get a better deal online, but why is that?
Tagged as Customer Experience Design , Data Driven Decision Making
Google has found 34% of consumers are looking for new gifting ideas
Tagged as Customer Experience Design
This article explains what's better: the multi flow checkout vs the one step
Tagged as Customer Experience Design , Data Driven Decision Making
The consumer tolerance for bad experiences on the small screen continues to drop
Tagged as Customer Experience Design , Customer Service
Warning: having the cheapest prices is NOT a motivator.