Tagged as COVID Retail , Digital Strategy
Bezos has informed investors $4 billion in profits will be reinvested to prepare the organisation for COVID-19.
Tagged with Digital Strategy
Here are some articles that we tagged with tag DIGITAL STRATEGY
Tagged as Digital Strategy
A concise piece talking about what consumers are expecting of retailers during this time.
Tagged as Customer Service , Digital Strategy
As the consumer's needs continue to rapidly change, retailers are seeking predictions of the future.
Tagged as COVID Retail , Customer Experience Design , Customer Service , Digital Strategy
Retailers are driving change internally to evolve, but what about the outward focus?
Tagged as Business Transformation , COVID Retail , Digital Strategy
With COVID-19, retailers are closing stores and consumers being told to stay at home. How does a business respond?
Tagged as Customer Service , Digital Strategy
My prediction a few weeks ago is coming true, online sales are growing!
Tagged as Customer Service , Digital Strategy
Uber Eats has "contact-less delivery" and most other courier services are now offering the same. Retailers need to pivot!
Tagged as Digital Strategy , Ecommerce
The approach to offering a huge range of products is an outdated strategy and no longer in line with what consumers want
Tagged as Digital Strategy
Remember those so-called experts who said online retail would never surpass 10%? Where are they now?
Tagged as Best Practice , Customer Experience Design , Data Driven Decision Making , Digital Strategy
KPMG says Jeanswest failed because of "online competition", but audits on online experiences suggest otherwise