Tagged as COVID Retail , Customer Experience Design , Customer Service , Digital Strategy
Retailers are driving change internally to evolve, but what about the outward focus?
Tagged with Customer Service
Here are some articles that we tagged with tag CUSTOMER SERVICE
Tagged as Customer Experience Design , Customer Service
Would you wait in a digital line up?
Tagged as Customer Service , Loyalty
43% of consumers find it "reassuring" to hear from brands they "know and trust"
Tagged as Customer Service , Digital Strategy
My prediction a few weeks ago is coming true, online sales are growing!
Tagged as Customer Service , Digital Strategy
Uber Eats has "contact-less delivery" and most other courier services are now offering the same. Retailers need to pivot!
Tagged as Customer Service
Retailers could see consumers spending less time in malls and more time at home shopping online?
Tagged as Customer Experience Design , Customer Service
Warning: having the cheapest prices is NOT a motivator.
Tagged as Business Transformation , Customer Experience Design , Customer Service , Data Driven Decision Making
Organisations need to become better listeners, and NPS is a great listening device
Tagged as Customer Experience Design , Customer Service , Digital Strategy
If you want to deliver amazing "Find a physical store" experiences, empower consumers to filter by product ranges
Tagged as Customer Service , Loyalty
The email "Inbox" is becoming very crowded, which is why Burberry is driving an "invite only" messaging service