Tagged as B2B , Customer Experience Design , Customer Service
The value in NPS (net promoter scores) isn't in the scores itself, but in what a business does with the scores.
Tagged with Customer Experience Design
Here are some articles that we tagged with tag CUSTOMER EXPERIENCE DESIGN
Tagged as Customer Experience Design
Greg Randall was asked by Power Retail to critique some of the top retailers in Australia: for example Bunnings
Tagged as Best Practice , Customer Experience Design
Fitts’s law: “the time to acquire a target is a function of the distance to and size of the target”
Tagged as B2B , Business Transformation , Customer Experience Design
No one adequately defines what this practice means - understanding its meaning helps define who should lead this process
Tagged as Customer Experience Design , Digital Strategy
As Amazon continues to drive retailers to use its platform to drive growth, Amazon uses this data for its own growth
Tagged as Best Practice , Customer Experience Design
Just because the press says a retailer is doing something, does not mean it will work for your customer
Tagged as Customer Experience Design
Amazon UK has 1.5 billion products - though variety is important, consumers finding what they need is MORE important
Tagged as Business Transformation , Customer Experience Design
Tagged as Customer Experience Design
Google has released new data indicating consumers are more impatient now than ever before
Tagged as AI , Customer Experience Design
45% of consumers classify chatbots as "annoying" and 78% of consumers say they are impersonal and don't add value.