Tagged as Customer Experience Design , Customer Service
Most retailers have customer review functionality 87% of retailers DO NOT respond to negative reviews
Tagged with Customer Experience Design
Here are some articles that we tagged with tag CUSTOMER EXPERIENCE DESIGN
Tagged as B2B , Customer Experience Design
Gone are the days where B2B digital lead generation and direct one-to-one engagement is dominated by desktop screens
Tagged as Customer Experience Design
In 2013, 90% of all orders was "Home Delivery: in 2018 it's dropped to 70%
Tagged as Best Practice , Customer Experience Design
It's proven, if done right, a great "returns experience" increases conversion rates
Tagged as Customer Experience Design
If consumers understood the environmental impacts of fast shipping, they would choose a slower option
Tagged as Customer Experience Design , Data Driven Decision Making
A wealth of information is available to the human brain that has the same capacity it has always had
Tagged as Customer Experience Design
There is alot of PR about chatbots being great, but how do consumers truly feel about these experiences?
Tagged as Customer Experience Design , Digital Strategy
Video is the "content golden child"
Tagged as Customer Experience Design , Data Driven Decision Making , Digital Strategy
Greg presented to audiences on what organisations need to look and behave like in the very near future
Tagged as Customer Experience Design , Digital Strategy
For those who think physical retail is dead, think again