Tagged as Customer Experience Design
There are 6 times more Google searches for that retailer than for ‘amazon’
Tagged with Customer Experience Design
Here are some articles that we tagged with tag CUSTOMER EXPERIENCE DESIGN
Tagged as Customer Experience Design
45% of dress searches contain a reference to an event
Tagged as Best Practice , Customer Experience Design
Just because a retailer is deemed "successful" does not imply they have nailed the delivery of amazing online experiences
Tagged as Customer Experience Design , Customer Service , Data Driven Decision Making
Over 53% of 1600 companies surveyed use customer satisfaction as an influencer in future decision making
Tagged as Business Transformation , Customer Experience Design
Ulta has now surpassed Sephora in the race to being the most popular online beauty retailer. But what has Ulta done?
Tagged as Best Practice , Customer Experience Design
Tagged as Customer Experience Design , Loyalty
The number of US retailers offering free online returns dropped to 41% in 2019, down from 55% in 2018
Tagged as Customer Experience Design , Loyalty
Retailers who are winning, do a great job of promoting their loyalty in paid search
Tagged as Customer Experience Design , Customer Service
Most retailers have customer review functionality 87% of retailers DO NOT respond to negative reviews
Tagged as B2B , Customer Experience Design
Gone are the days where B2B digital lead generation and direct one-to-one engagement is dominated by desktop screens