Tagged as Customer Experience Design , Data Driven Decision Making
The consumer tolerance for bad experiences on the small screen continues to drop
Tagged with Customer Experience Design
Here are some articles that we tagged with tag CUSTOMER EXPERIENCE DESIGN
Tagged as Customer Experience Design , Customer Service
Warning: having the cheapest prices is NOT a motivator.
Tagged as Customer Experience Design , Data Driven Decision Making , Digital Strategy
The head office entity is in charge of the digital channel and to engage with audiences they do not regularly engage with!
Tagged as Business Transformation , Customer Experience Design , Customer Service , Data Driven Decision Making
Organisations need to become better listeners, and NPS is a great listening device
Tagged as Customer Experience Design , Data Driven Decision Making , Loyalty
8,000 consumers were surveyed to find out what helps the decision-making process when buying online
Tagged as Customer Experience Design
New research has come from Google that was conducted from November 2018 through to January 2019
Tagged as B2B , Customer Experience Design
84% of B2B decision-makers agree that increasing digital expectations of customers is the TOP THREAT to their business
Tagged as Best Practice , Customer Experience Design
The progress bar is one of the most important elements within the checkout experience, yet so few retailers do it right
Tagged as Customer Experience Design , Customer Service , Digital Strategy
If you want to deliver amazing "Find a physical store" experiences, empower consumers to filter by product ranges
Tagged as Customer Experience Design
This is due to the negative PR relating to the environmental impacts of fast fashion and new retail disruptors