Tagged as COVID Retail , Customer Experience Design
Searches for products/services that include the word “best” has outpaced searches where the word “cheap” is being used
Tagged with Customer Experience Design
Here are some articles that we tagged with tag CUSTOMER EXPERIENCE DESIGN
Tagged as Customer Experience Design
Organisations invest heavily in content strategies, creating content to assist in information gathering and online buying
Tagged as Customer Experience Design , Digital Strategy
Speaking to customers does not work, what works is listening to customers
Tagged as Customer Experience Design , Customer Service
55% of emotions are expressed nonverbally! So why is this important to retailers?
Tagged as Customer Experience Design , Digital Strategy
It comes down to the DNA of a busienss and how the first set up systems and processes.
Tagged as Customer Experience Design
It’s because your mobile checkout experience is poor.
Tagged as COVID Retail , Customer Experience Design , Customer Service , Digital Strategy
Retailers are driving change internally to evolve, but what about the outward focus?
Tagged as Customer Experience Design , Customer Service
Would you wait in a digital line up?
Tagged as Best Practice , Customer Experience Design
What do consumers experience when trying to engage with this retailer on smartphone devices?
Tagged as Best Practice , Customer Experience Design
It's an honour to be asked back by Power Retail to conduct an experience design audit on Myer, BCF, and Pet Circle