Welcome to Comma Consulting - Global Leader in eCommerce Consulting Services

eCommerce Consulting, Website Audits, eCommerce Strategic Planning, Customer Experience Design

What Comma Consulting can do for your business

With close to 25 years of experience in eCommerce Consulting Services, Greg Randall specialises in turning underperforming Retail and B2B eCommerce websites into revenue-driving growth machines.

Greg is known as one of the top in his field internationally.

Working alongside the world's top eCommerce specialists, Greg has perfected an eCommerce Consulting Process that produces success for his clients every single time.

Have you heard of "forensics" in detecting crime or negligent accounting practices? Greg has perfected forensics in detecting the crime of underperforming eCommerce channels.

Click here to look at a high-level summary of what this forensic process looks like.

This sets Greg apart, but don't take Greg's word for it; click here to see the world-class brands Greg has (and continues) to work with, and/or click here to read some testimonials.

The first step is to contact Greg on his mobile: 0477723474, or email: greg@commaconsulting.com.au.

Greg customises services to suit every client. The four listed below are examples of the most popular...

#1. The eCommerce Consulting Process

”Evolve from digital laggard to leader in one step”

Many retailers and B2Bs know they need to change the conduct of their eCommerce channel, but they do not know where to start. This is common in the business community.

When business leaders come to Greg with this concern, the business needs clarity on two things...

What the eCommerce channel needs to look and behave like in the future, AND
What are the short-term priorities that can drive immediate ROI and take a giant leap forward to towards the future state

This is what the eCommerce Consulting Process delivers.

Whenever Greg takes clients through this proven forensic methodology, they evolve from Digital Laggard to Leader in a single project.

Click here to learn more about the eCommerce Consulting Process.

#2. eCommerce Website Audit

”A concise report defining website issues and the necessary changes”

If you have a “gut feeling” your website is underperforming, trust your instincts.

Every business faces the same challenge: knowing what is causing your website to perform poorly.

This audit identifies the issues and the solutions to rectify your website's performance. Greg offers this eCommerce audit service for as low as $5k.

Learn more about the Website Audit service.

#3. eCommerce Strategic Planning

”Ensure your eCommerce website strategy aligns to wider business goals”

Research proves, the closer the eCommerce website is to aligning to business strategy, the greater value it adds across the entire business.

This planning process needs to define (in normal business language) what the eCommerce website must look and behave like to support and amplify business-wide strategies.

There is a process to get this right and Greg is a specialist in this subject matter.

Learn more about the eCommerce Strategic Planning services.

#4. Customer Experience Design

”Your website must engage with people on their terms”

The future for every business is the ability to deliver amazing online experiences. Your website needs to be able to engage in a way that people want to interact with you.

There is a science to Customer Experience Design planning, which Greg has perfected.

Learn more about Customer Experience Design services.

What others had to say

"Greg's data-led approach, references best practice and resulted in a an actionable and comprehensive review"

Greg’s approach to coaching was enhanced by his depth of knowledge in eCommerce. His skill set covers not only frontend applications but also technical functionality. His approach is data-led, references best practice and resulted for our business in an in-depth and comprehensive review, that was highly actionable.

Catherine Scheider
Omni Executive Levi's

"Greg Randall has given us a pathway to success"

Greg is an absolute breath of fresh air and really on point on the challenges around our business in the digital space.It is very rare to find such a down-to-earth person that talks the facts and backs up those facts with data. He is so knowledgeable in the space of digital and in the space of eCommerce.Thanks to Greg, we now have a pathway to success.

Adam
Senior Executive - Brand and Marketing Pedders Suspension

"Greg put together a researched, achievable, and bespoke treatment that we were able to implement to success"

Bringing a breadth of experience and up-to-date industry insight into his recommendations, Greg represents the consumer-first approach required of a comprehensive UX overhaul.

Mickey Imperiali
Head of eCommerce Krispy Kreme Doughnuts

Clients

Greg Randall has worked with organisations of all shapes and sizes all over the world. Greg's experiences span multiple industry types: Retail, B2B, Travel, Telcos, Insurance, Utilities, and Banking/Finance.

The brands you see here are a small example of who Greg has worked with (and continue to work with). See more of who Greg has worked with.

See more clients

Other eCommerce Consulting Services

If the above 4 services do not fit your needs email or call Greg now...

Email: greg@commaconsulting.com.au
Mobile: 0477723474

Below is a summary of other services he offers...

Published Author

Greg Randall's knowledge of eCommerce is evident in the five books he has published. These books are a culmination of a 5-year research project. There is a science to success in eCommerce, and Greg has created the bible for it.

Click here to see a summary of the 5 books Greg has published.

See Greg's Books

Latest Articles

The Science of Nurturing People to Engage and Buy Online

Jan 24, 2025

The 6 proven principles for service-based businesses to harness the power of the digital channel to drive growth

Jan 02, 2025

Pedders Suspension and Comma Consulting - Case Study - Digital Laggard to Digital Leader

Nov 19, 2024

About Greg Randall

"Comma" comes from the names of Greg's two kids (Cole and Emma). That's it—nice and simple. Greg is all about not overcomplicating things, and your eCommerce channel should be no different.

When you work with Greg, your business will be exposed to international standards:

Greg has been trained in Customer Experience Design by globally recognised leaders in this field.
Greg has deep knowledge of all world-leading enterprise eCommerce technologies and how they should be moulded to your business.
Greg continues to write thought leadership eCommerce research papers for international publishers.

Learn more about Greg